Electronic Payment Systems Evaluation: A Case Study to Examine System Selection Criteria and Impacts

Derek Peterson and Caroline Howard
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Derek Peterson: Oracle Corporation, USA
Caroline Howard: HC Consulting, USA

International Journal of Strategic Information Technology and Applications (IJSITA), 2012, vol. 3, issue 1, 66-80

Abstract: As e-commerce is increasingly critical to organizational survival in the 21st century global marketplace, business organizations are challenged with selecting the best payment alternatives to meet both their requirements and the needs of their customers. This paper develops and validates a performance-based tool, the Electronic Payment Efficacy Quotient (EPEQ), designed to assist merchants in selecting the appropriate EPS and measuring effectiveness. The research aims at addressing the need for EPS research to aid merchant selection and use of EPS. The paper presents the case study of a single source Internet Service Provider (ISP), which was analyzed to determine merchant’s needs regarding EPS and develop measures. Historical data was then used to determine and test the validity of the most effective alternative measures. The paper concludes with recommendations for future research to assist in optimizing merchant use of EPS.

Date: 2012
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