Citizens' Trust and E-government Services Adoption: The Role of Demographic Factors

Isaac Kofi Mensah and Jianing Mi
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Isaac Kofi Mensah: School of Management, Harbin Institute of Technology, Harbin, China
Jianing Mi: School of Management, Harbin Institute of Technology, Harbin, China

International Journal of Strategic Information Technology and Applications (IJSITA), 2017, vol. 8, issue 1, 21-36

Abstract: This article examined citizens' trust and demographic factors such as age, gender, and education as predictors of readiness to use e-government services. This article also sought to explore the moderating role of these demographic factors on the positive relationship between citizens' trust and readiness to use e-government services. The data gathered was captured and analyzed with SPSS. The results indicated that citizens' trust is a significant predictor of readiness to adopt e-government services. However, the demographic factors such as age, gender, and education were all not statistically significant in determining the readiness to use e-government services. The article also found that these demographic factors do not moderate significantly the impact of citizen trust on the readiness to use e-government services. The implications of these findings are further discussed.

Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jsita0:v:8:y:2017:i:1:p:21-36

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