Mind the Gap

David Tuffley
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David Tuffley: Griffith University, Australia

International Journal of Sociotechnology and Knowledge Development (IJSKD), 2009, vol. 1, issue 1, 58-69

Abstract: The application of Socio-Technical theory seeks to improve the alignment between the technical and social sub-systems that comprise organisations. The developers who create the technical systems and the people who use the systems are manifestations of the socio-technical dynamic. Yet a gap exists between these two groups that create a sometimes strong dynamic tension that is a worthy subject for research. Despite many years of study, the User-Developer gap seems as pervasive as ever. This article explores the nature of the gap, and proposes some practical solutions.

Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jskd00:v:1:y:2009:i:1:p:58-69

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