The Implementation of Knowledge Management in Service Businesses

Pei-Di Shen, Tsang-Hsiung Lee, Chia-Wen Tsai and Yi-Fen Chen
Additional contact information
Pei-Di Shen: Ming Chuan University, Taiwan
Tsang-Hsiung Lee: National Chengchi University, Taiwan
Chia-Wen Tsai: Yuanpei University, Taiwan
Yi-Fen Chen: Yuan Christian University, Taiwan

International Journal of Sociotechnology and Knowledge Development (IJSKD), 2009, vol. 1, issue 3, 32-52

Abstract: Knowledge management is increasingly being mentioned in practice and research as a mechanism for gaining competitive advantage. Not only the high-tech industry needs to put knowledge management to use, but also the service industry. This article presents a conceptual framework to provide insights for managers to implement knowledge management in service businesses. Especially, we provide a four-stage approach in this study that was adopted from the processes of knowledge management proposed by Alavi and Leidner (2001) and we suggest two to four strategies for each process.

Date: 2009
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 4018/jskd.2009070103 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jskd00:v:1:y:2009:i:3:p:32-52

Access Statistics for this article

International Journal of Sociotechnology and Knowledge Development (IJSKD) is currently edited by Lincoln Christopher Wood

More articles in International Journal of Sociotechnology and Knowledge Development (IJSKD) from IGI Global
Bibliographic data for series maintained by Journal Editor ().