International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)

2010 - 2025

Current editor(s): Ahmad Taher Azar

From IGI Global Scientific Publishing
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Volume 16, issue 1, 2025

Rebranding as a Catalyst for Organisational Change: Insights and Impacts pp. 1-20

Rashed Alhaimer

An Approach to Modeling Modular Warehouse Services in the Logistics Industry pp. 1-31

Erika Marie Strøm, Tine Meidahl Münsberg, Lars Hvam, Anders Haug, Anton Seistrup Hermann, Frederik Holm Nielsen, Julie Amanda Busch, Niels Henrik Mortensen and George Q. Huang

Evaluating IoT Data Security Metrics and Emerging Trends pp. 1-23

Hamed Taherdoost, Nachaat Mohamed and Yousef Farhaoui

The Strategic Impact of Macro and Micro Fashion Influencers on Instagram pp. 1-18

Manuel Escourido-Calvo, Federico Martin-Bermudez, Fatima Outes-Castro and Vasco Ribeiro Santos

Time Between Transition and Mobility: Women in Foreign Work Environments pp. 1-24

Nouha Almahmoud, Hala Almahmoud and Abdelfatah Arman

WELL-AI Platform: A SMART Blockchain Solution for Eliminating Bad Medical Debt – A Systematic Literature Review pp. 1-55

Inas Al Khatib and Malick Ndiaye

Navigating Pharma 4.0: Real-Time Monitoring and Traceability in the Middle East Pharmaceutical Industry – A Systematic Review pp. 1-35

Inas Al Khatib, Mahmoud Awad and Abdulrahim Shamayleh

Using Structural Variation Analysis to Measure Interdisciplinary Knowledge Integration in Operations Research pp. 1-16

Khaled Mili and Majdi Argoubi

Unveiling Dark Data in Organisations: Sources, Challenges, and Mitigation Strategies pp. 1-32

Letlhogonolo Marumolwa and Carl Marnewick

Fast Food Impulsive Buying and Personality Interface: A Mediation Analysis of Retail Attributes and Psychological Antecedents pp. 1-26

Shakeel Ahmad Sofi, Fayyaz Hussain Qureshi, Sarwar Hussain Khawaja, Azadeh Amoozegar, Shouket A. Tilwani, Huda Majeed, Arif Hassan and Waseem Jahangir

Volume 15, issue 1, 2024

Big Data Analytics Artefact for Outcome-Based Funding Prediction in South African Public Universities pp. 1-27

Anna M. Segooa and Billy M. Kalema

The Drivers of Complexity in Inventory Management Within the Healthcare Industry: A Systematic Review pp. 1-26

Inas Al Khatib, Suha Alasheh and Abdulrahim Shamayleh

Ensemble CNN Model for Computer-Aided Knee Osteoarthritis Diagnosis pp. 1-17

Vikrant Bhateja, Yatndeep Dubey, Navaneet Maurya, Vikash Kumar Yadav, Sarika Shrivastava, Ahmad Taher Azar, Zeeshan Haider, Syed Umar Amin and Zafar Iqbal Khan

The Impacts of a Redefined HEI Image Model on Postgraduate International Students' Satisfaction in Malaysia pp. 1-23

Shamima Raihan Manzoor, Siong Choy Chong, Abdullah Al-Mahmud and Arnifa Asmawi

Factors Affecting Technology Acceptance of Cloud Computing in ICT Departments of the Jordanian Government Hospitals pp. 1-18

Bilal Ali Yaseen Alnassar and Rania Abuzneid Baashirah

Impact of Cultural Diversity on Employee Performance: A Study of Expatriates pp. 1-14

Abdelfatah Arman, Osama Sohaib, Vazeerjan Begum and Aaesha Aaesha Alkharman

Cross-Domain Image Classification via Multimodal Augmentations and Bacterial Foraging Optimization pp. 1-24

Pushpendra Singh, Arun Kumar Singh, Pushpa Choudhary, Mahesh Kumar Singh, Ahmad Taher Azar, Zeeshan Haider and Mohamed Tounsi

A Comprehensive Survey and Literature Review on TOPSIS pp. 1-65

Hamed Taherdoost and Mitra Madanchian

Revisiting the Extended IoT Use Behavior Model Among Senior NCD Patients for Smart Healthcare in Malaysia pp. 1-25

Chinnasamy Agamudai Nambi Malarvizhi, Shamima Raihan Manzoor and Rasheedul Haque

Consumer Conscience and Mindfulness and Its Influence on the Attitude Towards Virtual Shopping: A Study of Technological Stress and Multisensory Experience pp. 1-20

Diana Escandon-Barbosa, Jairo Salas-Paramo, Andres Navarro Newball and Hoshang Kolivand

Volume 14, issue 1, 2023

Supplier Selection in Family Small and Medium Enterprises: Modelling the Priority Attributes With an Integrated Entropy-MARCOS (E-MARCOS) Method pp. 1-29

Tracy Mantos, Honey Lou Layon, Nikkithea Beduya, Iris Gulbe, Hannibal Layon, Ledesma Romagos Layon and Lanndon Ocampo

A Design and Implementation of a New Control Based on Petri Nets for Three Phase PWM-Rectifier pp. 1-33

Arezki Fekik, Mohamed Lamine Hamida, Dyhia Kais, Hocine Khati, Amar Bousbaine and Hakim Denoun

Novel Architecture for Image Classification Based on Rough Set pp. 1-38

S. Nivetha and H. Hannah Inbarani

Subspace Data-Driven Control for Linear Parameter Varying Systems pp. 1-25

Jianhong Wang, Yunfeng Zhang, Ricardo A. Ramirez-Mendoza, Ahmad Taher Azar, Ibraheem Kasim Ibraheem, Nashwa Ahmad Kamal and Farah Ayad Abdulmajeed

Exploring the Differences in Work Value Among Generations in the UAE pp. 1-15

Mohammed Yasin Ghadi, Ali M. AlGhazo, Ahmed Al-Nakeeb, Tahir Masood Qureshi, Omyma Ismail Shehata and Omar Y. Ghadi

Design of a Closed-Loop Error-in-Variable System Controller and Its Application in Quadrotor UAV pp. 1-23

Yunfeng Zhang, Peng Chen, Jianhong Wang, Ahmad Taher Azar, Ibraheem Kasim Ibraheem, Nashwa Ahmad Kamal and Farah Ayad Abdulmajeed

How Perceived Inclusion Impacts Minority Employees' Organizational Satisfaction in the UAE Banking Industry pp. 1-14

Abdelfatah Arman

Using Artificial Intelligence for Retail Value Chain pp. 1-21

Aigerim Burakhanova, Gulshat Baizhaxynova, Aizhan Duisebayeva, Maira Davletova and Botagoz Nurakhova

Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service: A Behavior-Based Explanatory Model pp. 1-16

Martin Sonntag, Jens Mehmann and Frank Teuteberg

Volume 13, issue 2, 2022

The Impact of COVID-19 on the GCC Construction Industry pp. 1-17

Tariq Umar

Volume 13, issue 1, 2022

The Impact of the Devaluation Management of the National Currency Against the US Dollar on the Rights of Contractors in Lebanese Law pp. 1-10

Tareck Alsamara, Hussein Ali Dbouk and Ghazi Farouk

Hybrid Model of Genetic Algorithms and Tabu Search Memory for Nurse Scheduling Systems pp. 1-20

Adebayo A. Abayomi-Alli, Frances Omoyemen Uzedu, Sanjay Misra, Olusola O. Abayomi-Alli and Oluwasefunmi T. Arogundade

A Collaborative Road Traffic Regulation Approach Using a Wireless Sensor Network pp. 1-19

Nouha Rida and Abderrahim Hasbi

Exploring Factors Affecting the Attraction and Retention of Academic Employees at the Durban University of Technology pp. 1-12

Muhammad Hoque and Noxolo Tshutsha

Service Excellence in Marketing for Firms: Strategies and Initiatives pp. 1-22

Pratap Chandra Mandal

Transnational Consumer Protection in E-Commerce: Lessons Learned From the European Union and the United States pp. 1-15

Zlatan Meskic, Mohamad Albakjaji, Enis Omerovic and Hussein Alhussein

Real-Time Fuzzy-PID for Mobile Robot Control and Vision-Based Obstacle Avoidance pp. 1-32

Sabrina Mohand Saidi, Rabah Mellah, Arezki Fekik and Ahmad Taher Azar

Service Design From Staffing to Outsourcing: Analysis of the Literature From the Last Decade pp. 1-31

Carlos Hernandez Jerónimo, Leandro Pereira, Renato Costa and Alvaro Lopes Dias

Creating a Functional Interdependency Map for Supporting the “Act of Improvement” in Business Process Improvement Projects pp. 1-23

Florian Johannsen, Gregor Zellner and Philipp Griesberger

The Role of Supply Chain Integration and Agile Practices in Improving Lead Time During the COVID-19 Crisis pp. 1-11

Haitham M. Alzoubi, Hamzah Elrehail, Jalal Rajeh Hanaysha, Anwar Al-Gasaymeh and Raid Al-Adaileh

Factors Influencing the Residential Land Use Right Mortgage in Yen My District, Hung Yen Province, Vietnam pp. 1-18

Pham Phuong Nam

A Grey-TOPSIS Approach to Minimize COVID-19 Transmission for the Betterment of Public-Health in the Indian Context pp. 1-14

Debesh Mishra, Suchismita Satapathy and V. K. Jain

A Management and Enterprise Architecture Framework for Comprehensive Structure Design of Complex Services pp. 1-24

Oscar Barros

Assessment of Contributions of the Methodology for the Construction of a Catalog of Information Technology Services Aimed at Public Entities pp. 1-28

Cristian Mera Macías and Igor Aguilar-Alonso

Transformational Leadership Contributions for Employee Autonomy pp. 1-21

Alvaro Lopes Dias, Barbara Pascoal, Leandro Pereira and Renato Costa

Prevention and Resolution of Labor Disputes pp. 1-13

Irina Bocharova and Alexander Rymanov

A Conceptual Framework for Intention to Use Travel Apps: A Study From Emerging Markets pp. 1-16

Malik Khlaif Gharaibeh and Natheer Khlaif Gharaibeh

Software Development for Educational Information Services Using Multilayering Semantics Adaptation pp. 1-27

Meennapa Rukhiran, Somchai Buaroong and Paniti Netinant

The Mompreneurship Phenomenon: An Examination of the Antecedents and Challenges of Mothers in Business pp. 1-17

Amandeep Dhaliwal

A Comparative Study of Meta-Data-Based Microservice Extraction Tools pp. 1-26

Kerem Akkaya and Tolga Ovatman