Creating a Functional Interdependency Map for Supporting the “Act of Improvement” in Business Process Improvement Projects

Florian Johannsen, Gregor Zellner and Philipp Griesberger
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Florian Johannsen: University of Applied Sciences Schmalkalden, Germany
Gregor Zellner: University of Applied Sciences Regensburg, Germany
Philipp Griesberger: University of Regensburg, Germany

International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 2022, vol. 13, issue 1, 1-23

Abstract: Business process improvement (BPI) is of high priority for practitioners. But especially the most value-adding phase in a BPI project, namely the “act of improvement”, is insufficiently supported despite the many existing methods and techniques. Until now, it is largely unclear as to what degree existing BPI techniques support each other and are interrelated with one another. Thus, the purpose of this paper is to investigate the functional interdependencies between BPI techniques to get a better understanding for the beneficial synergies between the BPI techniques and to provide a basis for purposefully combining them within projects. Based on the functional interdependencies, a graphical “Functional Interdependency Map” is developed and its usability demonstrated in an experiment. The paper is valuable for academics and practitioners alike because the impact of BPI on organizational performance is high.

Date: 2022
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