Preliminary Discussions on Several Characteristics of Service Value

Chao Ma, Zhongjie Wang and Xiaofei Xu
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Chao Ma: Harbin Institute of Technology, China
Zhongjie Wang: Harbin Institute of Technology, China
Xiaofei Xu: Harbin Institute of Technology, China

International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 2010, vol. 1, issue 3, 50-62

Abstract: Service is defined as a provider-to-client co-production that creates and captures value while sharing risks. Value plays a central position in the lifecycle of services, for example, new values are defined in service mode, designing service models to support the proposed values, and developing service systems to deliver values to customers and providers. It is also necessary to make clear what kinds of characteristics service value has. In this paper, the authors make a classification on service values and discuss characteristics of service value, that is, transitivity, decomposability, partition, transformation, and dependency. The authors illuminate these characteristics by presenting several practical examples, as well as introducing value-aware service engineering and methodology (VASEM). Results of this paper will provide references to value-oriented service innovation, service design and service system development in SSME domain.

Date: 2010
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International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) is currently edited by Ahmad Taher Azar

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