A Multidisciplinary Survey on Service

Nikolaos Loutas, Konstantinos Tarabanis and Vassilios Peristeras
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Nikolaos Loutas: Information Systems Lab, University of Macedonia, Thessaloniki, Greece & PwC EU Services, Belgium
Konstantinos Tarabanis: Information System Lab, University of Macedonia, Thessaloniki, Macedonia, Greece
Vassilios Peristeras: Informatics, Interoperability Solutions for European Public Administrations, European Commission, Ireland

International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 2012, vol. 3, issue 4, 13-37

Abstract: The rising importance of service for the global economy has resulted in a significant number of efforts to define and interpret its meaning. In this vein, this article identifies and organizes related literature following a holistic approach. The authors study service from different perspectives, both business-related and technical ones, e.g., marketing, operations management, and computer science. A total of 47 definitions of service are finally reviewed. They’ve found out: (1) How is service perceived and defined by different disciplines and (2) What are the common service species according to related literature. The authors observe that in the business realm service falls under either of the following two categories: service as a set of value-creating activities and service as a transformation. Due to ICT revolutionizing service provision, significant work has also been conducted in order to study technology-enabled services. The authors identified different types of technology-enabled services, namely e-services, SOA services and Web services. The main contribution of this article lies in the broadness, completeness and cross-disciplinarily of the literature covered, thus being able to stand as a reference source of knowledge for service analysts, engineers and practitioners.

Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jssmet:v:3:y:2012:i:4:p:13-37

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International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) is currently edited by Ahmad Taher Azar

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