Conceptualizing Emergency Department Scenarios: A DSE-Based Methodology

Maya Kaner, Tamar Gadrich, Shuki Dror and Yariv Marmor
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Maya Kaner: Department of Industrial Engineering and Management, Ort Braude College, Karmiel, Israel
Tamar Gadrich: Department of Industrial Engineering and Management, Ort Braude College, Karmiel, Israel
Shuki Dror: Department of Industrial Engineering and Management, Ort Braude College, Karmiel, Israel
Yariv Marmor: Division of Health Care Policy and Research, Mayo Clinic, Rochester, MN, USA

International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 2013, vol. 4, issue 1, 30-46

Abstract: To handle problems and trends in emergency department (ED) operations, designers and decision makers often simulate and evaluate various case-specific scenarios before testing them in a real-life environment. However, conceptualizing broad possible scenarios for ED operations prior to simulation operationalization is usually neglected. The authors developed a methodology that integrates design of simulation experiments (DSE) as follows: 1) From a literature survey, they culled generic factors whose varying levels determine possible scenarios; 2) the authors drew up a set of generic interactions among these generic factors; 3) a questionnaire was constructed to serve as an instrument to gather the relevant information from management staff about relevant factors, their levels and interactions for a specific ED. Questionnaire responses support a schematic conceptualization of scenarios that should be simulated for a specific ED. They illustrate the application of the authors’ methodology for conceptualization of ED simulation scenarios in two different EDs.

Date: 2013
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