Engineering e-Collaboration Services with a Multi-Agent System Approach

Dickson K.W. Chiu, S.C. Cheung, Ho-fung Leung, Patrick C.K. Hung, Eleanna Kafeza, Hua Hu, Minhong Wang, Haiyang Hu and Yi Zhuang
Additional contact information
Dickson K.W. Chiu: Dickson Computer Systems, Hong Kong
S.C. Cheung: The Hong Kong University of Science and Technology, Hong Kong
Ho-fung Leung: The Chinese University of Hong Kong, Hong Kong
Patrick C.K. Hung: University of Ontario Institute of Technology, Canada
Eleanna Kafeza: Athens University of Economics and Business, Greece
Hua Hu: Hangzhou Dianzi University, China
Minhong Wang: The University of Hong Kong, Hong Kong
Haiyang Hu: Zhejiang Gongshang University, China
Yi Zhuang: Zhejiang Gongshang University, China

International Journal of Systems and Service-Oriented Engineering (IJSSOE), 2010, vol. 1, issue 1, 1-25

Abstract: With recent advances in mobile technologies and e-commerce infrastructures, there have been increasing demands for the expansion of collaboration services within and across systems. In particular, human collaboration requirements should be considered together with those for systems and their components. Agent technologies have been deployed in order to model and implement e-commerce activities as multi-agent systems (MAS). Agents are able to provide assistance on behalf of their users or systems in collaboration services. As such, we advocate the engineering of e-collaboration support by means of MAS in the following three key dimensions: (i) across multiple platforms, (ii) across organization boundaries, and (iii) agent-based intelligent support. To archive this, we present a MAS infrastructure to facilitate systems and human collaboration (or e-collaboration) activities based on the belief-desire-intension (BDI) agent architecture, constraint technology, and contemporary Web Services. Further, the MAS infrastructure also provides users with different options of agent support on different platforms. Motivated by the requirements of mobile professional workforces in large enterprises, the authors present their development and adaptation methodology for e-collaboration services with a case study of constraint-based collaboration protocol from a three-tier implementation architecture aspect. They evaluate our approach from the perspective of three main stakeholders of e-collaboration, which include users, management, and systems developers.

Date: 2010
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 018/jssoe.2010092101 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jssoe0:v:1:y:2010:i:1:p:1-25

Access Statistics for this article

International Journal of Systems and Service-Oriented Engineering (IJSSOE) is currently edited by Wuhui Chen

More articles in International Journal of Systems and Service-Oriented Engineering (IJSSOE) from IGI Global
Bibliographic data for series maintained by Journal Editor ().