Enhancing ERP System with RFID: Logistic Process Integration and Exception Handling

Dickson K. W. Chiu, Kai-Pan Mark, Eleanna Kafeza and Tat-Pui Wong
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Dickson K. W. Chiu: Dickson Computer Systems and The Hong Kong Polytechnic University, Hong Kong
Kai-Pan Mark: City University of Hong Kong and Chinese University of Hong Kong, Hong Kong
Eleanna Kafeza: Athens University of Economics & Business, Greece
Tat-Pui Wong: The Hong Kong Polytechnic University, Hong Kong

International Journal of Systems and Service-Oriented Engineering (IJSSOE), 2011, vol. 2, issue 3, 63-79

Abstract: Various contemporary information and communication technologies (ICT) have revolutionized the global computing environment. This impacts most companies, especially traditional stand-alone ERP systems are inadequate to handle the current requirements of logistics applications. This paper studies the integration of RFID and mobile technologies with web-enabled applications to an existing in-house ERP system. This enables management to utilize accurate information for analyzing their business performance and then perform any other further decisions quickly. Benefits include retrieving information more easily, reducing order processing and delivery time, increasing sales performance, enhancing communication with customer, and improving data accuracy for in-house ERP System. In particular, the authors illustrate how this infrastructure can help the integration of logistic processes and the handling of exceptions in key business processes. The authors further evaluate the approach with respect to the requirements of key system stakeholders.

Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jssoe0:v:2:y:2011:i:3:p:63-79

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