Survey of Motivation to Work Among Non-Regular Employees in the Food Services Companies: A Statistical Analysis Considering Length of Employment

Tomonori Matsuki and Jun Nakamura
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Tomonori Matsuki: Shibaura Institute of Technology, Tokyo, Japan
Jun Nakamura: Shibaura Institute of Technology, Tokyo, Japan

International Journal of Systems and Service-Oriented Engineering (IJSSOE), 2018, vol. 8, issue 2, 41-61

Abstract: Over the last few decades, the workforce in Japan has been rapidly decreasing. At the same time, the number of non-regular employees has been increasing. Under these circumstances, employee satisfaction and commitment to their organizations are important issues. The authors focused on non-regular employees in the Japanese food services industry. In this industry, the proportion of non-regular employees is high, raising their motivation and stabilizing the workforce is a big management task. The authors studied satisfaction and commitment among employees of three major companies using a questionnaire. Factors associated with employee satisfaction were shown to vary significantly by length of employment. Additionally, three patterns of factors associated with employee satisfaction were identified.

Date: 2018
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