A Framework of Enhanced Performance: People's Interactions With Cognitive Assistants

Md. Abul Kalam Siddike, Jim Spohrer, Haluk Demirkan and Youji Kohda
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Md. Abul Kalam Siddike: University of Dhaka, Dhaka, Bangladesh
Jim Spohrer: IBM Research, San Jose, USA
Haluk Demirkan: University of Washington-Tacoma, Tacoma, USA
Youji Kohda: Japan Advanced Institute of Science and Technology, Nomi, Japan

International Journal of Systems and Service-Oriented Engineering (IJSSOE), 2018, vol. 8, issue 3, 1-17

Abstract: While cognitive computing-enabled smart computers are growing in people's daily lives, there are not many studies that explain how people interact and utilize these solutions, and the impact of these smart machines to people's performance to do things. In this article, a theoretical framework for boosting people's performance using cognitive assistants (CAs) was developed and explained using the data analysis from 32 interviews. The results show that people interaction with CAs enhance their levels of cognition and intelligence that help them to enhance their capabilities. Enhanced capabilities help people to enhance their performance.

Date: 2018
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