Predictors of the Readiness to Use E-Government Services From Citizens' Perspective

Isaac Kofi Mensah and Jianing Mi
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Isaac Kofi Mensah: School of Economics and Management, Jiangxi University of Science and Technology, Ganzhou, China
Jianing Mi: School of Management, Harbin Institute of Technology, Harbin, China

International Journal of Technology Diffusion (IJTD), 2019, vol. 10, issue 1, 39-59

Abstract: This article investigated the predictors of e-government services adoption from the citizens' perspective in Ghana. The results show that perceived service quality, perceived efficient public service delivery, computer self-efficacy and perceived transparent and accountable government (TAG) were all significant in predicting citizens' perspective towards the use of e-government services. Age as a demographic factor was found to have a direct impact on computer self-efficacy of citizens. However, gender and education were not significant in determining computer self-efficacy. The implications of these findings on the implementation of e-government are discussed.

Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jtd000:v:10:y:2019:i:1:p:39-59

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