Management of Service Quality With Involvement of Technological Developments in Organizations

Pratap Chandra Mandal
Additional contact information
Pratap Chandra Mandal: Indian Institute of Management, Shillong, India

International Journal of Technology Diffusion (IJTD), 2023, vol. 14, issue 1, 1-12

Abstract: Service companies should generate and deliver superior services and manage service quality. The objective of the study is to analyze the various aspects of management of service quality. The methodology adopted is a conceptual analysis of managing service quality in organizations. Companies should manage customer expectations and product-service bundles. They should appreciate and involve technological developments and information technology in management of service quality. They should implement self-service technologies and chatbots to improve service quality. Academicians may analyze the various aspects of management of service quality and suggest effective models. Practicing managers should manage customer expectations and product-service bundles, appreciate the involvement of technological developments, and implement latest technological developments like self-service technologies and chatbots for managing service quality effectively. All these initiatives will help companies to manage service quality, deliver superior services, and to achieve growth and business excellence.

Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJTD.319975 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jtd000:v:14:y:2023:i:1:p:1-12

Access Statistics for this article

International Journal of Technology Diffusion (IJTD) is currently edited by Ali Hussein Saleh Zolait

More articles in International Journal of Technology Diffusion (IJTD) from IGI Global
Bibliographic data for series maintained by Journal Editor ().