Web Services in National Healthcare: The Impact of Public and Private Collaboration

Matthew W. Guah and Wendy L. Currie
Additional contact information
Matthew W. Guah: University of Warwick, UK
Wendy L. Currie: University of Warwick, UK

International Journal of Technology and Human Interaction (IJTHI), 2005, vol. 1, issue 2, 48-61

Abstract: The implementation of a national programme for information technology into the complex environment of the UK’s National Health Service (NHS) system is only the first step in a system modernisation journey for this multifaceted organisation. This article reports the findings of a two-year research study on the decline of the ASP (application service provision) industry, from which the current move to Web services was born. It combines the case of the NHS with existing literature on disparate research perspectives to explore the effects of the ‘Not Invented Here’ syndrome on an IS implementation journey. The article also suggests ways that project leaders can redirect such strong feelings about a new system to increase the chances for a successful outcome. Information systems (IS) is “an instantiation of information technology (IT), where the same information technology is instantiated in different ways” (Lee, 1999). A rich organizational and political process is required for a given set of IT to be instantiated, relying greatly upon the continual managing, maintaining, and changing of technology to sustain the instantiation. Within a rather diverse NHS environment, IS may include relational aspects like the effectiveness of system design, the timely delivery of such systems, an appropriately obtained usability training by all users, and future impact of IT in the organisational and entire society.

Date: 2005
References: Add references at CitEc
Citations:

Downloads: (external link)
https://services.igi-global.com/resolvedoi/resolve ... 4018/jthi.2005040103 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jthi00:v:1:y:2005:i:2:p:48-61

Access Statistics for this article

International Journal of Technology and Human Interaction (IJTHI) is currently edited by Anabela Mesquita

More articles in International Journal of Technology and Human Interaction (IJTHI) from IGI Global
Bibliographic data for series maintained by Journal Editor ().