User-Driven Innovation as Mutual but Asymmetrical Learning

Anne Marie Kanstrup and Ellen Christiansen
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Anne Marie Kanstrup: Aalborg University, Denmark
Ellen Christiansen: University of Southern Denmark, Denmark

International Journal of Technology and Human Interaction (IJTHI), 2009, vol. 5, issue 3, 1-12

Abstract: In this article we position user-driven innovation vis-a-vis participatory design and Scandinavian systems In this article we position user-driven innovation vis-a-vis participatory design and Scandinavian systems design by identifying the defining characteristics of user-drive as the relationship between power over interaction, and learning in interaction. A case of design of feedback on electricity consumption for private households based on user-driven innovation serves to exemplify core principles of user involvement and user engagement. By referring to a phenomenological understanding of what it means to be in an innovative state of mind, we explain how letting users take the innovative lead has contributed a positive outcome, and how our approach to user-driven innovation can be regarded as a way to combine classic Scandinavian values of democracy with new economy calls for innovation in systems design. The article stresses the importance of designers taking a genuine interest in learning from users while also giving users the opportunity to learn about design.

Date: 2009
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