Airbnb or Hotel?: A Comparative Study on the Sentiment of Airbnb Guests in Sydney – Text Analysis Based on Big Data

Zhiyong Li, Honglin Chen and Xia Huang
Additional contact information
Zhiyong Li: School of Tourism, Sichuan University, China
Honglin Chen: School of Tourism, Sichuan University, China
Xia Huang: School of Tourism, Sichuan University, China

International Journal of Tourism and Hospitality Management in the Digital Age (IJTHMDA), 2020, vol. 4, issue 2, 1-10

Abstract: Advances in information technology have hugely influenced the tourism industry. Many tourists can generate and share their travel tips through social media, and people consult online reviews before making travel arrangements because they could access these sources of information easily. Either positive or negative reviews could increase consumer awareness of Airbnb. Using the approach of text mining and sentiment analysis, examining whether guests' emotions are positive or negative, this study investigates the attributes that influence Airbnb consumers' experiences compared with their previous hotel experiences by analysing big data of guests' online reviews. Findings reveal that the factors of guests' positive sentiment are the atmosphere, flexibility, special amenities, and humanized service; the factors of guests' negative sentiment are not value for money, have to clean the room before leaving, sharing amenities and space with strangers, disturbed by hosts' noisy recreational activities, and troubled by hosts' requesting good reviews.

Date: 2020
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 8/IJTHMDA.2020070101 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jthmda:v:4:y:2020:i:2:p:1-10

Access Statistics for this article

International Journal of Tourism and Hospitality Management in the Digital Age (IJTHMDA) is currently edited by Angelo A. Camillo

More articles in International Journal of Tourism and Hospitality Management in the Digital Age (IJTHMDA) from IGI Global
Bibliographic data for series maintained by Journal Editor ().