Evaluating the Usability of Multimedia, Mobile and Network-Based Products

Philip Kortum
Additional contact information
Philip Kortum: Rice University, Houston, TX, USA

International Journal of Wireless Networks and Broadband Technologies (IJWNBT), 2012, vol. 2, issue 3, 10-17

Abstract: The usability of a product or service can mean the difference between product success or failure in both the field and the marketplace. Successful products are easy to use and intuitive for the user. There are a set of well-defined methods used to determine if a product, service or system is usable and meets the needs of the end user. This paper describes the four major methods of usability assessment: 1) Inquiry Methods, 2) Inspection Methods, 3) Observation Methods and 4) Automated Methods. Each method and its attendant sub-methods are described, as is a discussion of the methods’ strengths and weaknesses.

Date: 2012
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 18/ijwnbt.2012070102 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jwnbt0:v:2:y:2012:i:3:p:10-17

Access Statistics for this article

International Journal of Wireless Networks and Broadband Technologies (IJWNBT) is currently edited by Purav Shah

More articles in International Journal of Wireless Networks and Broadband Technologies (IJWNBT) from IGI Global
Bibliographic data for series maintained by Journal Editor ().