Product Customization on the Web: An Empirical Study of Factors Impacting Choiceboard User Satisfaction

Pratyush Bharati and Abhijit Chaudhary
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Pratyush Bharati: University of Massachusetts, USA
Abhijit Chaudhary: Bryant University, USA

Information Resources Management Journal (IRMJ), 2006, vol. 19, issue 2, 69-81

Abstract: Choiceboards are Web-based systems that allow consumers to customize their orders. The study investigated factors that affect consumers’ intention to use choiceboards. The research is based on Masons’ theory and DeLone and McLean’s model of information system use. It was found that intention to use is affected by overall satisfaction. In turn, these two factors are positively impacted by factors such as system quality and information quality. In spite of support from theory, the evidence for the factor, information presentation was weak.

Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:igg:rmj000:v:19:y:2006:i:2:p:69-81

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