An Empirical Evaluation of E-Government Inclusion Among the Digitally Disadvantaged in the United States

Janice C. Sipior, Burke T. Ward and Regina Connolly
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Janice C. Sipior: Villanova University, USA
Burke T. Ward: Villanova University, USA
Regina Connolly: Dublin City University, Ireland

Information Resources Management Journal (IRMJ), 2010, vol. 23, issue 4, 21-39

Abstract: The authors undertake an exploratory study, in the context of a digitally disadvantaged community in the United States, to determine what factors are associated with e-government website visitation. Following a community-based initiative, designed to stimulate computer literacy and access to information and communication technologies for residents and neighbors of an underserved public housing community, a survey of e-government website visitation was undertaken. The results indicate that over half of the respondents are aware of or have visited e-government websites, with nearly a third indicating they intend to use e-government websites in the future. Awareness of e-government websites was found to be significantly related to e-government website visitation. Internet experience and perceived access barriers were found not to be significantly related to e-government website visitation. This research enhances the understanding of visitation of e-government services among techno-disadvantaged citizens to encourage greater inclusion. The authors conclude by emphasizing the importance of a community organizing strategy to sustain e-government participation among the digitally disadvantaged.

Date: 2010
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