Bundling Processes Between Private and Public Organizations: A Qualitative Study

Armin Sharafi, Marlen Jurisch, Christian Ikas, Petra Wolf and Helmut Krcmar ()
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Armin Sharafi: Technische Universität München, Germany
Marlen Jurisch: Technische Universität München, Germany
Christian Ikas: Technische Universität München, Germany
Petra Wolf: Technische Universität München, Germany

Information Resources Management Journal (IRMJ), 2011, vol. 24, issue 2, 28-45

Abstract: Businesses are aching under the burdens entailed by public reporting duties while public administrations are faced with rising cost pressures. Fostered by the diffusion and maturation of information technology, businesses put forth growing demands in regard to the quality, integration and usability of public services. An effective means of meeting these challenges is through the identification and bundling of processes caused by reporting duties. Incorporating corresponding concepts from the business sector, to the authors develop an approach for process bundling tailored to public organizations. The authors demonstrate the approach on waste management reporting duties. This paper provides guidance for practitioners striving to optimize information flows and reduce redundancies within B2G contacts. As a result, both public administrations and businesses benefit from a more straightforward and cost-efficient provision of public services.

Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:igg:rmj000:v:24:y:2011:i:2:p:28-45

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