Organizational Citizenship Behavior of Information System Personnel: The Influence of Leader-Member Exchange

Tzy-Yuan Chou, James J. Jiang, Gary Klein and Seng-Cho T. Chou
Additional contact information
Tzy-Yuan Chou: National Taiwan University, Taiwan
James J. Jiang: The Australian National University, Australia
Gary Klein: University of Colorado, USA
Seng-Cho T. Chou: National Taiwan University, Taiwan

Information Resources Management Journal (IRMJ), 2011, vol. 24, issue 4, 77-93

Abstract: Leader-member exchange (LMX) represents the quality of interaction between leaders and members of a work unit, such as the information system function within an organization. LMX is expected to improve organizational citizenship behavior, beneficial behaviors not explicitly rewarded, but prior research has failed to establish this link satisfactorily. To determine the influence of LMX in the IS environment, a model is developed based on the background in the IS and management literature that considers LMX an important contributor to job satisfaction and organizational commitment. In turn, organizational commitment influences both work quality and organizational citizenship behaviors in a beneficial way. The model is confirmed with a sample of IS professionals in Taiwan. The results show that effective communication and coordination is crucial between leaders and subordinates at levels within the organization not previously considered.

Date: 2011
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 4018/irmj.2011100105 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:rmj000:v:24:y:2011:i:4:p:77-93

Access Statistics for this article

Information Resources Management Journal (IRMJ) is currently edited by George Kelley

More articles in Information Resources Management Journal (IRMJ) from IGI Global
Bibliographic data for series maintained by Journal Editor ().