Factors Influencing Performance of ITES Firms in India

Soni Agrawal, Kishor Goswami and Bani Chatterjee
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Soni Agrawal: Department of Humanities and Social Sciences, Indian Institute of Technology - Kharagpur, Kharagpur, India
Kishor Goswami: Department of Humanities and Social Sciences, Indian Institute of Technology - Kharagpur, Kharagpur, India
Bani Chatterjee: Department of Humanities and Social Sciences, Indian Institute of Technology - Kharagpur, Kharagpur, India

Information Resources Management Journal (IRMJ), 2012, vol. 25, issue 4, 46-64

Abstract: Firms from developed countries are increasingly offshore outsourcing services to developing countries to have cost as well competitive advantages. Although this is a growing practice, there has been limited empirical attention in understanding the outsourcing phenomenon, particularly from the perspective of service provider firms that execute important business processes for their overseas clients. Despite growing trends to outsource, only a few service provider firms report success. This puts the service provider firms under increasing pressure to add value and improve quality of relationship. They have to depend not only on tangible factors but some intangible factors also play an important role in their performance. In this paper, the authors try to find out factors that influence performance of service provider firms. Multiple regressions using four indicators of firm performance are carried out to see the influence of certain factors on information technology enabled service (ITES) firms’ performance.

Date: 2012
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