Business Alignment Methodology: The Discovery Phase

Marielba Zacarias and Paula Ventura Martins
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Marielba Zacarias: Research Centre of Spatial and Organizational Dynamics, Universidade do Algarve, Faro, Portugal
Paula Ventura Martins: Research Centre of Spatial and Organizational Dynamics, Universidade do Algarve, Faro, Portugal

Information Resources Management Journal (IRMJ), 2014, vol. 27, issue 1, 1-20

Abstract: Current business process modeling methodologies offer little guidance regarding how to discover and maintain business process models aligned with their actual execution. This paper describes how to achieve this goal by uncovering, supervising and improving business process models based on actual work practices, using the Business Alignment Methodology (BAM). BAM aims at enabling business process modeling, supervision and improvement through the distinction of two dimensions; (1) business processes and (2) work practices. BAM encompasses three phases; (1) Business Process Discovery, (2) Business Process Supervision and (3) Business Process Assessment and Improvement. This paper illustrates the business discovery phase of BAM with a case study in a real organizational setting.

Date: 2014
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