Implementation of Enterprise Resource Planning for the Supply Chain Management of the Food and Beverage Department at Macao Entertainment Corp

Fong Tou Vai, Leanda Lee and Joao Negreiros
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Fong Tou Vai: University of Saint Joseph, Macao, China
Leanda Lee: University of Saint Joseph, Macao, China
Joao Negreiros: University of Saint Joseph, Macao, China

Information Resources Management Journal (IRMJ), 2014, vol. 27, issue 1, 36-52

Abstract: One of the six gaming concession holders in Macao, Macao Entertainment Corp (MEC)1, undertook to centralize three casino/entertainment properties through utilization of a centralized Enterprise Resource Planning (ERP) in April 2010. The Supply Chain (SC) department was the first to apply the ERP in this centralization process. After rolling-out the new ERP system, a number of problems arose due to the organizational changes required. To identify the problems, information was collected through questionnaires and interviews in order to determine the level of agreement by staff regarding the existence of issues typical to such organizational change. The present paper aims to determine what problems and challenges occurred in this initial implementation to assist in developing recommendations to mitigate those effects in subsequent rollouts.

Date: 2014
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