Information Systems Quality and Success in Canadian Software Development Firms

Delroy A. Chevers and Gerald G. Grant
Additional contact information
Delroy A. Chevers: University of the West Indies, Mona School of Business and Management, Kingston, Jamaica
Gerald G. Grant: Carleton University, Sprott School of Business, Ottawa, Ontario, Canada

Information Resources Management Journal (IRMJ), 2017, vol. 30, issue 3, 1-25

Abstract: For years, firms have been investing millions of dollars in information systems (IS) to gain operational and strategic benefits. However, in most cases these expected benefits have not been realized because the software development community has been plagued with the delivery of low quality and unsuccessful information systems. Duggan and Reichgelt's information systems quality model was adapted with minor modifications to explore the impact of process maturity and people on IS quality in Canadian software development firms. The study also investigated the impact of IS quality on IS success. Using PLS-Graph as the statistical tool, it was discovered that people skills and contribution had the greatest impact on IS quality and that IS quality impacted IS success. These findings are important to both IS practitioners and researchers in their desire to deliver high quality and successful information systems in Canada.

Date: 2017
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 4018/IRMJ.2017070101 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:rmj000:v:30:y:2017:i:3:p:1-25

Access Statistics for this article

Information Resources Management Journal (IRMJ) is currently edited by George Kelley

More articles in Information Resources Management Journal (IRMJ) from IGI Global
Bibliographic data for series maintained by Journal Editor ().