Exploring Factors Determining Chinese College Students' Satisfaction With E-Government Services: The Technology Acceptance Model (TAM) Approach

Isaac Kofi Mensah and Chuanyong Luo
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Isaac Kofi Mensah: School of Economics and Management, Jiangxi University of Science and Technology, China
Chuanyong Luo: School of Economics and Management, East China Jiaotong University, China

Information Resources Management Journal (IRMJ), 2021, vol. 34, issue 3, 1-20

Abstract: This study explored the factors determining students' satisfaction with electronic government services. The population of the study was 411 college students in Ganzhou City, Jiangxi Province, China. The technology acceptance model (TAM) was used as the research model and structural equation modeling (SEM) using Smart PLS 3.0 for the statistical analysis. The results showed that perceived usefulness, perceived ease of use, student trust, content quality, and service quality were significant determinants of student satisfaction with e-government services. Both content quality and service quality were significant predictors of the perceived usefulness of e-government services. Importantly, the study revealed that student satisfaction with e-government services was significant in influencing student intention to recommend e-government services adoption. The managerial consequences of these research outcomes on the development and diffusion of electronic government are deliberated.

Date: 2021
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