A Review of Website Quality and Its Impact on Customer Satisfaction

Nitika Aggarwal
Additional contact information
Nitika Aggarwal: Ramjas College, India

Information Resources Management Journal (IRMJ), 2022, vol. 35, issue 3, 1-18

Abstract: China is one of the foremost online markets owing to the rising popularity of online shopping, and being the most populated country in the world, it is expected to develop into the largest market in the foreseeable future. India is not far behind. To conduct business online, website quality (WQ) has been regarded as a significant step. Henceforth, for WQ, along with analysis, several discussions have been dedicated. System quality (SQ), information quality (IQ), service quality, and website design are the WQ's strongest elements. Customer satisfaction (CS) is directly and positively affected by WQ. Similarly, CS has a direct and positive effect on purchase intentions (PIs). This effect is mediated significantly by CS with the existence of WQ's effect on PIs. Consequently, CS, WQ, and hypotheses, together with the research methodology, have been reviewed here. Website accuracy, along with consistency, is also explained here.

Date: 2022
References: Add references at CitEc
Citations: Track citations by RSS feed

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IRMJ.305867 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:rmj000:v:35:y:2022:i:3:p:1-18

Access Statistics for this article

Information Resources Management Journal (IRMJ) is currently edited by George Kelley

More articles in Information Resources Management Journal (IRMJ) from IGI Global
Bibliographic data for series maintained by Journal Editor ().