Information Systems Implementation Success: A Causal Analysis Using the Linear Structural Relations Model

Mo Adam Mahmood
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Mo Adam Mahmood: University of Texas at El Paso, USA

Information Resources Management Journal (IRMJ), 1990, vol. 3, issue 4, 2-15

Abstract: The author argues that IS implementation success is a complex subject only assailable through a series of success measures working together. The study identifies and uses four distinct success measures (e.g., top management involvement, user involvement, organizational strategic plan, and information systems plan) generally believed to influence IS implementation success. Based on these success measures, the present research proposes and empirically tests an IS implementation success causal model. The IS implementation success and different success variables are measured using multi-item scales. The data for the study consists of responses from a sample of 154 IS professionals. A LISREL (Linear Structural Relations) analysis of the model indicated that top management involvement leads to organizational strategic and information systems plans, which in turn positively impact user involvement and ultimately lead to implementation success. The paper concludes by identifying areas that need further attention for successful IS implementation and by providing suggestions for future research.

Date: 1990
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