Migration to a New Electronic Mail System: Users’ Attitudes and Management Support for Achieving Use

William A. Kleintop, Gary Blau and Steven C. Currall
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William A. Kleintop: Seton Hall University, USA
Gary Blau: Temple University, USA
Steven C. Currall: Rice University, USA

Information Resources Management Journal (IRMJ), 1996, vol. 9, issue 2, 25-34

Abstract: Using a pre- and post-implementation design and 114 respondents, this study tested a model of end users’ migration from an existing electronic mail (E-mail) system to a new E-mail system with both similar and different features. Hierarchical regression results indicated that as users’ expectations of the usefulness and ease of using the new E-mail system increased their pre-implementation attitude toward the new system also increased. Expectations of usefulness, ease of use, and post-implementation training were found not to contribute to the actual use of the new system. Employees’ sense of participation in implementing the new system and their experience using E-mail systems were strongly related to actual use of the new system. Results and limitations of this study are discussed, as well as future research issues and implications for practice.

Date: 1996
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