The 3-D Model of Information Systems Success: The Search for the Dependent Variable Continues

J. Ballantine, M. Bonner, M. Levy, A. Martin, I. Munro and P.L. Powell
Additional contact information
J. Ballantine: University of Warwick, UK
M. Bonner: Victoria University of Wellington, New Zealand
M. Levy: University of Warwick, UK
A. Martin: University of Warwick, UK
I. Munro: University of Warwick, UK
P.L. Powell: University of Warwick, UK

Information Resources Management Journal (IRMJ), 1996, vol. 9, issue 4, 5-15

Abstract: Research into the issue of information systems (IS) success is vital if IS is to demonstrate its worth. Predicated upon success not being a random variable, a number of models which attempt to delineate success and its causes have been proposed. One of the more complete and better known is that of DeLone and McLean (1992). This model has been used as a basis for empirical research in information systems success. Since its development other researchers have refined and extended the model. This paper attempts to take the analysis further. It evaluates the DeLone and McLean model on a number of dimensions, and a new model is proposed which fundamentally extends DeLone and McLean’s work. The new 3-D model is described and its contribution to further research assessed.

Date: 1996
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