Happy Birthday to You!

Maria Gracia Accini Moran and Pedro Mir Bernal
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Maria Gracia Accini Moran: Universidad de Navarra, Spain
Pedro Mir Bernal: Universidad de Navarra, Spain

International Journal of Business and Economics, 2017, vol. 16, issue 2, 151-157

Abstract: Rosa, a wealthy young woman, planned an elaborate celebration for her twenty-first birthday. She planned a weekend of activities for her friends in Barcelona, rented a beautiful house next to the beach, booked an expensive restaurant dinner, and for the end of the night made a reservation and paid a deposit for a private party at the most upscale bar in Barcelona. Everything went smoothly until a bouncer at the bar ruined her night.

Keywords: birthday party; high expectations; customer care; training (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:ijb:journl:v:16:y:2017:i:2:p:151-157

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