It is Not about Compensation

Tze-Jen Pan and Po-Ju Chen
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Tze-Jen Pan: National Penghu University of Science and Technology, Taiwan
Po-Ju Chen: University of Central Florida, Florida, U.S.A.

International Journal of Business and Economics, 2017, vol. 16, issue 3, 273-277

Abstract: A vegan family purchases some vegetarian dishes at a restaurant to take home. When the family starts eating the food, a family member discovers clams in the soup. She calls the restaurant and is treated rudely. When she goes back to the restaurant, she receives no apology from the staff at the restaurant. The way she is treated, indicates that her family is suspected of trying to cheat, having added some clams to the food themselves, in order to get a discount. After much discussion, she is offered a discount by the manager, which she refuses point-blank.

Keywords: apologize; compensation; discounts; restaurant; vegetarian (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:ijb:journl:v:16:y:2017:i:3:p:273-277

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