Right about Student Rights?

Auston Chan
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Auston Chan: University of Waikato, New Zealand

International Journal of Business and Economics, 2017, vol. 16, issue 3, 307-312

Abstract: A student goes to a student center at a university to make an inquiry and request information about a degree. The student's request is not dealt with, because of the staff's attitude and services, which are not professional. Overall, the student feels disappointed with the response of the student center. What kind of customer service should be provided to students and how could university management improve its service?

Keywords: dissatisfaction; frontline employees¡¦ attitude; inquiries; customer service (search for similar items in EconPapers)
Date: 2017
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