Telephone Operator: Bad Quality Service

María Morán Cándano
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María Morán Cándano: Universidad de Navarra, Spain

International Journal of Business and Economics, 2017, vol. 16, issue 3, 329-333

Abstract: A regular customer wants another phone number and Internet line for an existing house contract. Technical problems arise with the service, and the line works badly over a period of one year. The company offers no solution to the problem and charges the customer for the months during which he had no Internet service.

Date: 2017
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