THE RELATIONSHIP BETWEEN TQM AND ORGANIZATIONAL PERFORMANCE: AN EMPIRICAL ASSESSMENT

Salleh Yahya and Goh Wee Keat

IIUM Journal of Economics and Management, 2000, vol. 8, issue 2, 139-156

Abstract: This study investigates the relationship between TQM and (i) product performance and (ii) organizational performance. Cross-sectional data of 405 manufacturing firms in Malaysia is analyzed using the chi-square test. The results indicate that TQM does not have a significant relationship with product performance. However, in terms of organizational performance, TQM has a strong association with product quality and development, sales and profit, marketing, commitment to customer, respect for top management, contribution of employees, and communication between divisions.

Keywords: Islamic; Economics (search for similar items in EconPapers)
JEL-codes: G21 Z12 (search for similar items in EconPapers)
Date: 2000
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Persistent link: https://EconPapers.repec.org/RePEc:ije:journl:v:8:y:2000:i:2:p:139-156

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