Banking in the Digital Age: exploring new frontiers

Victoria Iordachi and Stela Ciobu
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Victoria Iordachi: National Institute for Economic Research of the Academy of Economic Studies of Moldova,Chisinau,Republic of Moldova
Stela Ciobu: National Institute for Economic Research of the Academy of Economic Studies of Moldova,Chisinau,Republic of Moldova

Romanian Journal of Economics, 2024, vol. 59, issue 2(68), 288-303

Abstract: Nowadays, the banking industry is changing deeply because of fast progress in digital technology. Banks frequently deal with issues related to security rules, regulations, and strict systems that protect customer data and privacy. Customers now want services that fit their specific needs and preferences, making banks to invest in data analytics, artificial intelligence, and machine learning to understand customer behavior and provide customized solutions. As technology rapidly advances, banks must remain vigilant and proactive in adopting digital innovations while maintaining top security, trust, and focus on customer needs. Objective: This paper aims to show how digitalization is changing the banking sector. The main goal is to study how innovations are being integrated into banking in the context of digitalization in the Republic of Moldova. Method: To fulfil the research objectives, there were used scientific methods like analysis, synthesis, induction, deduction, and analogy. Results: Finding strategies and best practices for banks to handle digital changes, strengthen cybersecurity, deal with new threats, and keep competitive in the digital era. Originality: The research uses information from specialized literature, local articles, national laws, and regulations, and also considers external factors like geopolitical crises. This helps provide a detailed view of the challenges and opportunities in digitizing the banking sector in Moldova. The study also looks at both social-economic effects and technological progress, giving a full picture of the digital transformation in banking.

Keywords: digitalisation; cybercrime; cybersecurity; National Bank of Moldova; banking (search for similar items in EconPapers)
JEL-codes: G21 K42 O33 (search for similar items in EconPapers)
Date: 2024
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