Polishing the Big Apple: How Management Science Has Helped Make New York Streets Cleaner

Lucius J. Riccio, Joseph Miller and Ann Litke
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Lucius J. Riccio: Department of Sanitation, City of New York, 125 Worth Street, New York, New York 10013
Joseph Miller: Department of Sanitation, City of New York, 125 Worth Street, New York, New York 10013
Ann Litke: Department of Sanitation, City of New York, 125 Worth Street, New York, New York 10013

Interfaces, 1986, vol. 16, issue 1, 83-88

Abstract: Management science has played a critical role in increasing the ability of New York’s Department of Sanitation to clean the city’s streets. Not only has the department achieved five consecutive years of improved cleanliness ratings (currently at 68.7 percent acceptably clean from a low of 53 percent), but current ratings are near record levels (72 percent) with 700 fewer cleaners than we had when we last achieved those record ratings. To achieve ratings equal to the highest ever recorded we will need approximately 400 fewer cleaners than we used to have. A savings of 400 cleaners is equivalent in financial terms to $12 million a year in salaries and fringe benefit costs.

Keywords: government: services; waste disposal (search for similar items in EconPapers)
Date: 1986
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