The Fifth Column: On System Acceptance

Gene Woolsey
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Gene Woolsey: Mineral Economics Department, Colorado School of Mines, Golden, Colorado 80401

Interfaces, 1986, vol. 16, issue 3, 55-59

Abstract: Common folklore among members of our profession holds that the only absolute requirement for system acceptance is “top management commitment.” May I respectfully suggest that, in my experience, another requirement is equally absolute: user (bottom-level management) acceptance. I have now seen the spectacle, in a number of cultures, of splendid systems going down to defeat and taking the committed top management right along with them. The hard facts are these: if the people at the bottom of the managerial heap who will have the joy of facing the green screens every day don't see the new system as a help, they will slowly, and with malice, ignore it to death.

Keywords: computers:; system; design/operation (search for similar items in EconPapers)
Date: 1986
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