The Fact-Net Model: A Problem Diagnosis Procedure

Hindupur V. Ramakrishna and Harvey J. Brightman
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Hindupur V. Ramakrishna: Information Management Department, University of Connecticut, Storrs, Connecticut 06268
Harvey J. Brightman: Decision Sciences Department, Georgia State University, Atlanta, Georgia 30303

Interfaces, 1986, vol. 16, issue 6, 86-94

Abstract: Solving the wrong problem, or type 3 error, is often what separates the effective from the ineffective management scientist. Management scientists commit type 3 errors because they lack formal training in problem identification techniques. There are logical and rational problem identification approaches for diagnosing operational, managerial, and strategic problems. The fact-net model, a diagnostic procedure developed by the authors, is applied to a real-world, unstructured operational problem along with two other currently used methods, and the three methods are compared.

Keywords: problem; diagnosis (search for similar items in EconPapers)
Date: 1986
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