The Implementation of Office Automation

Albert L. Lederer, William F. Stubler, Vijay Sethi and John C. Ryan
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Albert L. Lederer: Joseph M. Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260
William F. Stubler: Research and Development Center, Westinghouse Electric Corporation, 1310 Beulah Road, Pittsburgh, Pennsylvania 15235
Vijay Sethi: Joseph M. Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, Pennsylvania 15260
John C. Ryan: School of Business, Indiana University of Pennsylvania, Indiana, Pennsylvania 15705

Interfaces, 1987, vol. 17, issue 4, 78-84

Abstract: The Nuclear Fuel Division of the Westinghouse Electric Corporation installed office automation (OA) to improve white-collar productivity. The process included a definition of needs, an evaluation of vendors, and a pilot study to identify both quantitative and qualitative savings. Its success depended on the extensive support of an information center. The project produced a number of guidelines useful to organizations considering a similar endeavor. They are assessed in terms of how they extend previous research which provided guidelines for the implementation of conventional information systems.

Keywords: computers: system design/operations; information/systems: management (search for similar items in EconPapers)
Date: 1987
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Persistent link: https://EconPapers.repec.org/RePEc:inm:orinte:v:17:y:1987:i:4:p:78-84

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