A Simulation-Based Resource-Planning System for the Oregon Motor Vehicles Division

Sabah U. Randhawa, Ann M. Mechling and Robert A. Joerger
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Sabah U. Randhawa: Department of Industrial and Manufacturing Engineering, Oregon State University, Corvallis, Oregon 97331
Ann M. Mechling: Production Department, Pudget Sound Naval Shipyard, Bremerton, Washington 98314
Robert A. Joerger: Systems and Planning Section, Oregon Motor Vehicle Division, Department of Transportation, Salem, Oregon 97314

Interfaces, 1989, vol. 19, issue 6, 40-51

Abstract: The Oregon Motor Vehicles Division operates 61 field offices in Oregon. They continually evaluate ways to improve customer service. A computerized resource-planning system was developed to support their manpower planning and scheduling decisions to improve the quality of service provided to the customers. At the heart of the system is a flexible discrete-event simulation model. A number of supporting programs facilitate data input, file management, and report generation. The system can be used in a what-if mode to evaluate the effects on different planning strategies.

Keywords: government: agencies; simulation: applications (search for similar items in EconPapers)
Date: 1989
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Persistent link: https://EconPapers.repec.org/RePEc:inm:orinte:v:19:y:1989:i:6:p:40-51

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