Management Science Improves Fast-Food Operations

Robert R. Love and James M. Hoey
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Robert R. Love: The Kelly-Springfield Tire Company, Willowbrook Road, Cumberland, Maryland 21502
James M. Hoey: Potomac State College of West Virginia University, Academy Hall, Keyser, West Virginia 26726

Interfaces, 1990, vol. 20, issue 2, 21-29

Abstract: Many small businesses face the problem of scheduling employees with differing work skills and work-time availabilities and preferences to satisfy manpower requirements that fluctuate from hour to hour and day to day. An owner and operator of several fast-food restaurants replaced the time-consuming, nonproductive task of manually scheduling employees with a cost-effective, microcomputer-based employee scheduling system. The system standardized the scheduling process across his restaurants and resulted in higher quality schedules from both the management and employee viewpoints.

Keywords: organizational studies: manpower planning; microcomputers; industries: agriculture/food (search for similar items in EconPapers)
Date: 1990
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