Statistical Process Control at Motorola's Austin Assembly Plant

Sanjoy Kumar and Yash P. Gupta
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Sanjoy Kumar: Motorola, Inc., Austin Assembly Plant, PO Box 6000, Austin, Texas 78762
Yash P. Gupta: School of Business, University of Louisville, Louisville, Kentucky 40292

Interfaces, 1993, vol. 23, issue 2, 84-92

Abstract: Many organizations are making massive investments in new manufacturing technologies; at the same time, they are implementing new quality assurance (QA) systems to achieve high quality products. Motorola, a forerunner, has implemented a total quality management (TQM) system at its Austin assembly plant. Participative problem-solving teams, education and training, optimistic employee attitudes, excellent communication, a QA certification program, and creative design of experiments have been essential to its success.

Keywords: industries: electric/electronic; reliability: quality control (search for similar items in EconPapers)
Date: 1993
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Persistent link: https://EconPapers.repec.org/RePEc:inm:orinte:v:23:y:1993:i:2:p:84-92

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