IWSAS: Expert System Phone Survey Assistance for Collecting Data on Hazardous Waste Generation

David Coursey, Stuart Bretschneider and Jane Blair
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David Coursey: School of Public Administration and Policy, MS R-92, 616 Bellamy Building, Florida State University, Tallahassee, Florida 32306
Stuart Bretschneider: Technology and Information Policy Program, The Maxwell School, 326 Link Hall, Syracuse University, Syracuse, New York 13244
Jane Blair: Malcolm Pirnie Incorporated, 2 Corporate Park Drive, White Plains, New York 10602

Interfaces, 1993, vol. 23, issue 3, 79-90

Abstract: IWSAS, the Intelligent Waste Stream Advisory System, is a phone interviewing assistant that collects information from small quantity generators in New Jersey on their handling of hazardous waste. This expert system aids in conducting interviews to determine the wastes associated with small printing and photography firms. It has many features of conventional computer-assisted telephone interviewing (CATI) software but represents the potential of artificial intelligence (AI) in this application arena. Knowledge acquisition involved multiple experts among several organizations. IWSAS has been successfully used by phone interviewers to complete 252 surveys and the results have improved our understanding of factors influencing waste generation.

Keywords: computers: expert systems; environment: pollution (search for similar items in EconPapers)
Date: 1993
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Persistent link: https://EconPapers.repec.org/RePEc:inm:orinte:v:23:y:1993:i:3:p:79-90

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