Evaluating Automated Work-Flow Systems for Administrative Processes

Lawrence O. Levine and Steven S. Aurand
Additional contact information
Lawrence O. Levine: Pacific Northwest Laboratory, Battelle Boulevard, Richland, Washington 99352
Steven S. Aurand: CIM Systems Research Center, MS-5106, Arizona State University, Tempe, Arizona 85287-5106

Interfaces, 1994, vol. 24, issue 5, 141-151

Abstract: Electronic imaging (scanning and digitizing documents for computer storage) is used in “work-flow automation,” in which business documents are indexed into an electronic database, electronically routed, and monitored as they proceed through processing. We developed a discrete event simulation model, using the SIMAN computer simulation language, to evaluate the impact of employing work-flow automation to support the processing of travel and expense reports at the Pacific Northwest Laboratory. Our analysis showed that other changes would affect the performance of the process more favorably and that the processing office depended on external systems to achieve better customer service.

Keywords: simulation:; applications (search for similar items in EconPapers)
Date: 1994
References: Add references at CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://dx.doi.org/10.1287/inte.24.5.141 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:inm:orinte:v:24:y:1994:i:5:p:141-151

Access Statistics for this article

More articles in Interfaces from INFORMS Contact information at EDIRC.
Bibliographic data for series maintained by Chris Asher ().