Planning the Size and Organization of KLM's Aircraft Maintenance Personnel

Matthijs C. Dijkstra, Leo G. Kroon, Marc Salomon, Jo A. E. E. van Nunen and Luk N. Van Wassenhove
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Matthijs C. Dijkstra: Alpha Ciboma, Polanerbaan 13a NL-3447 GN, Woerden, The Netherlands
Leo G. Kroon: Rotterdam School of Management, Erasmus University, PO Box 1738 NL-3000 DR Rotterdam, The Netherlands
Marc Salomon: Rotterdam School of Management, Erasmus University, PO Box 1738 NL-3000 DR Rotterdam, The Netherlands and ORTEC Consultants bv, Groningenweg 6-02, NL-2803 PV Gouda, The Netherlands
Jo A. E. E. van Nunen: Rotterdam School of Management, Erasmus University, PO Box 1738 NL-3000 DR Rotterdam, The Netherlands
Luk N. Van Wassenhove: INSEAD, Boulevard de Constance, F-77305 Fontainebleau Cedex, France

Interfaces, 1994, vol. 24, issue 6, 47-58

Abstract: We developed a decision support system (DSS) for the aircraft maintenance department of KLM Royal Dutch Airlines at Schiphol Airport. This department inspects and maintains aircraft during their ground time at the airport. Its main resource is its workforce. Since January 1990 the DSS has supported management in analyzing several capacity planning problems related to the size and the organization of the workforce. In particular, management uses the DSS to determine the appropriate number of maintenance engineers and their training requirements, and to analyze the efficiency and effectiveness of the maintenance department.

Keywords: transportation: air; decision analysis: applications (search for similar items in EconPapers)
Date: 1994
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