20/30 Hindsight: Managers Must Commit to TQM

William P. Cordeiro and Robert H. Turner
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William P. Cordeiro: Management Department, School of Business and Economics, California State University, Los Angeles, 5151 State University Drive, Los Angeles, California 90032
Robert H. Turner: BCA Consulting Services, 675 West Foothill Boulevard #320, Claremont, California 91711

Interfaces, 1995, vol. 25, issue 3, 104-112

Abstract: The key TQM implementation lesson is that TQM is only a philosophy and approach. It is not a replacement for effective management. If managers are short-sighted, closed to environmental changes, and closed to new ideas, nothing, including TQM, will solve their business problem (Fuchsberg [Fuchsberg, Gilbert. 1992. Total quality is termed only partial success. Wall Street Journal (October 1) Sec. B, 1.]).

Keywords: finance: management; organizational studies: leadership (search for similar items in EconPapers)
Date: 1995
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Persistent link: https://EconPapers.repec.org/RePEc:inm:orinte:v:25:y:1995:i:3:p:104-112

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