System Operations Advisor: A Real-Time Decision Support System for Managing Airline Operations at United Airlines

Ananda Rakshit, Nirup Krishnamurthy and Gang Yu
Additional contact information
Ananda Rakshit: United Airlines, Corporate Research and Development, Chicago, Illinois 60666
Nirup Krishnamurthy: United Airlines, Corporate Research and Development, Chicago, Illinois 60666
Gang Yu: Department of Management Science and Information Systems, Graduate School of Business, University of Texas at Austin, Austin, Texas 78712

Interfaces, 1996, vol. 26, issue 2, 50-58

Abstract: Managing daily operations for United Airlines with its size and geographic scope of operations is complex and challenging. Because resources are tightly coupled, even minor perturbations could erode planned operations. United Airlines deploys the System Operations Advisor (SOA), a real-time decision support system at its operations control center (OCC) to increase the effectiveness of its operational decisions. We developed the SOA and implemented it in August 1992. It has been in operation since then. From October 1993 to March 1994, its application saved more than 27,000 minutes of potential delays, which translates to $540,000 savings in delay costs, and the number of flight delays charged to aircraft controllers in systems operations control has dropped by 50 percent since 1992.

Keywords: transportation: air; decision analysis: applications (search for similar items in EconPapers)
Date: 1996
References: Add references at CitEc
Citations: View citations in EconPapers (16)

Downloads: (external link)
http://dx.doi.org/10.1287/inte.26.2.50 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:inm:orinte:v:26:y:1996:i:2:p:50-58

Access Statistics for this article

More articles in Interfaces from INFORMS Contact information at EDIRC.
Bibliographic data for series maintained by Chris Asher ().